Residential Support Programs

Heira Program and Women and Children Program

Who is eligible?

Any woman, 16 years or older, with or without accompanying children, escaping domestic and family violence.

We also support women with or without accompanying children from culturally and linguistically diverse (CALD) backgrounds who have no permanent residency to address their immigration issues.


Case management services are free. Rent for our accommodation is set as per Toora’s Housing Factsheet Women in our supported accommodation are eligible for rent assistance from Centrelink.

Referral process

Referrals for our accommodation services are accepted from OneLink 1800 176 468 and the Domestic Violence Crisis Service (02) 6280 0900.

Our support services to our clients include:

  • Crisis and transitional shared accommodation
  • Finding safe, new and stable accommodation
  • Budgeting and discussing access to welfare benefits
  • Referrals to health services and other local community services
  • Support with building independent living skills and a community support network
  • Assistance to pursue training, education or employment
  • Assistance to obtain drug and alcohol support and trauma counselling
  • Safety planning and legal advice
  • Liaising with the immigration department to address any immigration issues
  • Advocacy in any other area of identified need

Toora’s Heira and Women and Children programs are safe and supportive spaces for women and children escaping domestic violence. Our specialist staff provide case management and offer a wide range of emotional and practical support to address the impacts of violence and abuse. We work with women by providing a safe and supportive space to make independent decisions and take more control of their lives.

Women are supported by their own case worker from intake and assessment throughout their individual journey. Toora staff ensure they receive a full wrap-around service of supports needed to achieve their goals.

Our case coordinators have been professionally trained and have specialised skills in community services including managing, coordinating and delivering person-centred services to individuals.

In 2018, the ACT Attorney-General declared Toora Women Inc. a Crisis Accommodation Provider.

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