Job Opportunities

Why choose a career at Toora?

You will spend your days making a difference to the lives of vulnerable women and children by supporting those who are struggling to turn their lives around and create a better future.

In doing so, the challenges will help you stretch and grow as a person.

“Toora allowed me to be me, myself without prejudice, surrounded by love and acceptance. It didn’t matter if I spoke with an accent or muddled up. I was still listened to. In six years of working with the residents, I have learned from them a life experience. I am privileged to be able to wake up in the morning and to look forward to coming to work.”

“There is so much joy in experiencing women’s strength, love, and support. Toora has grown and changed through the years but remains a very supportive workplace for women working with women.”

“We as women are strong and resilient and Toora has harnessed this strength, power and knowledge and used it to empower other women. Toora is choice for all who come. Toora is at the fore front of change and movement for women’s issues in Canberra and I am proud to be apart of something so profound.”

Case Coordinator, Toora Women Domestic Violence and Homelessness Service

Full-time Monday to Friday, 76 hours per fortnight.
ACT Community Sector MEA Level 5/6 - $88,760 to $101,250 per annum, plus super and salary packaging.

ABOUT TOORA:
Toora Women is a dynamic and compassionate organisation dedicated to providing gender-specific homelessness services to feminine-identifying people in the ACT. Our purpose is to create a safe and supportive environment for women, providing essential services and fostering community connections. At our heart we are a crisis and transitional homelessness provider, but we work across the intersections of domestic violence, corrections, mental health and substance dependency.

ABOUT THIS POSITION:
The Case Coordinator provides direct service delivery and ensures quality outcomes to women, with or without children, who are homeless or are at risk of homelessness. This includes the provision of safe and secure crisis and transitional accommodation and outreach support, and comprehensive case management to address key areas of the client’s health and other needs. The Case Coordinator will assist clients to develop critical analysis of their circumstances and to achieve change in their interpersonal environment and broad social conditions.

KEY RESPONSIBILITIES AND CAPABILITIES:
• Provide crisis, transitional and outreach support to women who are accessing TDVHS within a case management framework, including developing case management plans.
• Plan, coordinate and facilitate women’s groups and projects, including budgeting and allocation of resources, as directed. 
• Demonstrated capacity to work with challenging behaviours and crisis situations.
• Be committed to providing quality programs and excellent services and support that represent leadership and innovation.
• Well-developed communication skills with an ability to adapt communication to suit diverse stakeholders
• Able to build strong relationships and work cooperatively, identifying and overcoming barriers to collaboration.
Ability to stay calm under pressure and manage own emotions even in difficult situations.
• Resilient and adaptable, able to respond to challenges in a positive manner and be flexible to change.
• Computer skills in Microsoft Office.

ESSENTIAL QUALIFICATIONS & EXPERIENCE 
• Experience with working with homeless women with high and complex needs, particularly with alcohol and drug dependencies, mental health concerns, sexual assault, domestic violence, incarceration, and women from diverse backgrounds.
• Bachelor level qualification in relevant fields Social Work, Social Science, Health or Psychology and minimum 3 years sector experience; OR
• Diploma in relevant field (eg. Community Services, AOD or Mental Health) and minimum 5 years sector experience.
• Possess a valid ACT Working with Vulnerable People registration and a satisfactory National Police Check.
• Possess a current driver’s license and be willing to drive.

For additional information please contact Jess HEINRICH at jessica.heinrich@toora.org.au using the subject line: Case Coordinators - Toora Domestic Violence and Homelessness Service enquiry.

Women only applicants please as per section s 34(1) of the Discrimination Act 1991. Aboriginal, Torres Strait Islander, and CARM women are encouraged to apply.

To apply for this role, click here https://www.happyhr.com/jobs/single-page/?id=867

Click here to Download Case Coordinator, Toora Women Domestic Violence and Homelessness Service


Case Coordinator - Alcohol and Other Drug Services

Full-time Monday to Friday, 76 hours per fortnight.
ACT Community Sector MEA Level 5/6 - $88,760 to $101,250 per annum, plus super and salary packaging.
Applications will be assessed as they are received.

ABOUT TOORA:
Toora Women Inc. supports women with complex issues who have experienced past or present trauma, such as:

• Domestic, family and sexual violence
• Mental health issues
• Drug or alcohol dependency
• Homelessness or needing support to stay out of the homelessness system; and/or 
• Time in ACT Corrections.

Our current domestic violence, homelessness and AOD health treatment programs range across a variety of settings, such as, crisis, transitional and head tenancy accommodation, day programs, counselling and outreach support. This allows Toora to provide wrap-around trauma-informed care within an integrated service system. We deliver these complex services within a human rights and gendered framework.

ABOUT THIS POSITION:
The Case Coordinator (CC) will possess specialised AOD expertise and knowledge to work towards alleviating the effects of AOD dependency and its contributing factors through the provision of service delivery to women accessing the Toora AOD programs.

This position will provide variety of service delivery support to single women or women with accompanying children, who are accessing the Day Program, supported accommodation or outreach services.

KEY RESPONSIBILITIES AND CAPABILITIES:
• Provide crisis, transitional and outreach support to women who are accessing AOD Services within a case management framework, including developing case management plans.
• Maintain a designated caseload of clients with complex or co-morbid presentation utilising specialist skillset, set autonomous priorities and monitor workflow.
• Plan, coordinate and facilitate women’s groups and projects, including budgeting and allocation of resources, as directed. 
• Demonstrated capacity to work with challenging behaviours and crisis situations.
• Be committed to providing quality programs and excellent services and support that represent leadership and innovation.
• Well-developed communication skills with an ability to adapt communication to suit diverse stakeholders
• Able to build strong relationships and work cooperatively, identifying and overcoming barriers to collaboration.
• Ability to stay calm under pressure and manage own emotions even in difficult situations.
• Resilient and adaptable, able to respond to challenges in a positive manner and be flexible to change.
• Computer skills in Microsoft Office.

ESSENTIAL QUALIFICATIONS & EXPERIENCE:
Qualifications:

• Diploma level qualification in relevant field (AOD, Community Service or Mental Health) and 5 years’ sector experience.
• Bachelor level qualification in relevant field (Social Work, Social Science, Health or Psychology) and 3 years’ sector experience.
• Possess a current driver’s license and be willing to drive.
• Possess a valid ACT Working with Vulnerable People registration and a satisfactory National Police Check.

Experience:
• Case management foundations (AOD assessment, motivational interviewing, brief and relapse prevention interventions etc.) within trauma-informed gendered case management framework.
• Demonstrated capacity to work with challenging behaviours and crisis situations.
• Computer skills in Microsoft Office.
• Well-developed communication and teamwork skills.

Women only applicants please as per section s 34(1) of the Discrimination Act 1991. Aboriginal, Torres Strait Islander, and CALD women are encouraged to apply.

To apply for this role, click here https://www.happyhr.com/jobs/single-page/?id=931

Applications from states outside of Canberra/ACT will be considered.

Click here to Download Case Coordinator - Alcohol and Other Drug Services


Support Worker - Toora and Alcohol and Other Drug (AOD) Service

Full-time Monday to Friday, 76 hours per fortnight.
ACT Community Sector MEA Level 4 - $82,045 to $88,277 per annum, plus super and salary packaging.
Applications will be assessed as they are received.

ABOUT TOORA:
Toora Women Inc. supports women with complex issues who have experienced past or present trauma, such as:

• domestic, family and sexual violence
• mental health issues
• drug or alcohol dependency
• homelessness or needing support to stay out of the homelessness system; and/or 
• time in ACT Corrections.

Our current domestic violence, homelessness and AOD health treatment programs range across a variety of settings, such as, crisis, transitional and head tenancy accommodation, day programs, counselling and outreach support. This allows Toora to provide wrap-around trauma-informed care within an integrated service system. We deliver these complex services within a human rights and gendered framework.

ABOUT THIS POSITION:
The AOD Support Worker will take responsibility for the day to day practical aspects of service delivery, including assisting and supporting the team members in their day to day activities and ensuring quality outcomes in direct service delivery to women accessing the Toora AOD programs.

The Support Worker will assist service users with their basic needs in the Day Program and supported accommodation settings.

The Support Worker will ensure that the day to day provision of her support will be delivered within the scope of the service agreement, agreed frameworks and in accordance with the policies and philosophies of the organisation.

KEY RESPONSIBILITIES AND CAPABILITIES:
• Undertake basic assessment of safety and risk
• Follow up on some aspects of case management plans with women as directed by senior staff
• Provide support to address areas of women’s needs as directed by senior staff (eg. drive to appointments, assist with medication)
• Assist workers with groups and projects as required
• Facilitate access for clients to other community or mainstream services as required.
• Well-developed communication skills with an ability to adapt communication to suit diverse stakeholders
• Able to build strong relationships and work cooperatively, identifying and overcoming barriers to collaboration.
• Ability to stay calm under pressure and manage own emotions even in difficult situations.
• Resilient and adaptable, able to respond to challenges in a positive manner and be flexible to change.
• Computer skills in Microsoft Office.

ESSENTIAL QUALIFICATIONS & EXPERIENCE 
• Diploma in AOD Community Work and 1 year experience in community sector
• Possess a valid ACT Working with Vulnerable People registration and a satisfactory National Police Check.
• Possess a current driver’s license and be willing to drive.

Women only applicants please as per section s 34(1) of the Discrimination Act 1991. Aboriginal, Torres Strait Islander, and CALD women are encouraged to apply.

To apply for this role. click here https://www.happyhr.com/jobs/single-page/?id=919

Click here to Download Support Worker - Toora and Alcohol and Other Drug (AOD) Service


Manager - Toora Alcohol and Other Drug Services

Full-time Monday to Friday, 76 hours per fortnight.
ACT Community Sector MEA Level 7/8 - $110,907 to $125,066 per annum, plus super and salary packaging.
Applications will be assessed as they are received.

ABOUT TOORA:
Toora Women Inc. supports women with complex issues who have experienced past or present trauma, such as:

• domestic, family and sexual violence
• mental health issues
• drug or alcohol dependency
• homelessness or needing support to stay out of the homelessness system; and/or 
• time in ACT Corrections.

Our current domestic violence, homelessness and AOD health treatment programs range across a variety of settings, such as, crisis, transitional and head tenancy accommodation, day programs, counselling and outreach support. This allows Toora to provide wrap-around trauma-informed care within an integrated service system. We deliver these complex services within a human rights and gendered framework.

ABOUT THIS POSITION;
We are seeking an exceptional people leader with experience in AOD service delivery transformation and reform.

The Manager of the Alcohol and Other Drugs (AOD) Service works towards alleviating the effects of AOD dependency and its contributing factors for women the impact of their own or another’s drug and alcohol use, through the provision of AOD treatment services: a day program, residential and transitional supported accommodation program, an outreach program, and a counselling service.

She will manage and further develop and evaluate these treatment services, will provide strong leadership and work towards achieving the maximum potential of the team, will implement and evaluate strategies to meet organisational goals and will engage in effective liaison and partnerships with other relevant programs and services in the community.

KEY RESPONSIBILITIES AND CAPABILITIES:
• Provide leadership and management of the AOD team, via active contribution to decision making, ensuring compliance of operational aspects, and maintaining comprehensive performance management systems.
• Actively contribute to the Leadership team, in supporting the development and sustainability of Toora Women Inc.
• Ensure that the AOD service operates within organisational and service policies and procedures.
• Oversee the AOD and Counselling programs through commissioning or procurement processes, working to ensure Toora is best placed to achieve continuing sustainability.
• Participate in the ongoing review and evaluation of service activities and determine service operational priorities
• Contribute to the integrated and shared service arrangements to ensure a client centred model is adopted an produced enhanced outcomes for clients
• Engage in professional development activities (eg organisational training/workshops)
• Demonstrated capacity to work with challenging behaviours and crisis situations

ESSENTIAL QUALIFICATIONS & EXPERIENCE
Essential Qualifications:

• Bachelor qualification in Psychology, Social Science or Social Work and/or a leadership qualification, or;
• Diploma qualification in an area relevant to Alcohol and Other Drugs, Community Services, Leadership qualification and relevant sector experience

DESIRABLE BUT NOT ESSENTIAL EXPERIENCE
• Ability to lead a team with well-developed interpersonal, communication and teamwork skills
• Understanding of the needs of women affected by homelessness, substance abuse, mental illness, incarceration, immigration, domestic and family violence and sexual assault.
• High level service delivery skills in trauma informed case management within a feminist framework
• Thorough understanding of the current trends, practices, policies and legislation pertaining to the homelessness and domestic violence sectors.
• Human resource management skills: experience in supervision of employees, work performance management, conflict resolution, debriefing and crisis management.
• Strategic thinking, diplomacy and negotiation skills
• Detailed knowledge of relevant funding agreements, programs, guidelines, procedures and practices within the organisation.
• Excellent time management and organisational skills, with proven ability to priorities, work independently and as part of a team, and seek support and assistance when required
• Excellent verbal and written communication skills, including proficiency in using client information management systems and report writing.

For additional information please contact Carley THOMAS at carley.thomas@toora.org.au using the subject line: Manager - Toora Alcohol and Other Drug.

To apply for this role, click here https://www.happyhr.com/jobs/single-page/?id=933

Click here to Download Manager - Toora Alcohol and Other Drug Services