Privacy policy

Toora Women Inc. Privacy Policy

Toora Women Inc. is committed to protecting your privacy. This privacy policy explains how we manage your personal information. It describes generally the sorts of personal information we hold and for what purposes, and how that information is collected, held, used and disclosed by us. This privacy policy should be read together with our Terms of Use.

This privacy policy also sets out how you can contact us if you have any questions about the management of your personal information or would like to access or correct the personal information we hold about you.

“We”, “us”, “our” and “Toora” means Toora Women Inc ABN 11 099 754 393 (Incorporated Association Number A00887 (ACT)).


How we collect your personal information

We collect personal information when:

  • You register to use any of our services
  • You are referred to us by another service provider
  • You make a donation to us
  • You complete our surveys
  • You submit a question or request to us
  • You interact with us online (including through our website), in person, by mail or over the phone

The types of personal information we collect

The kinds of personal information we collect about you may include:

  • Contact and other identifying information including your name, address, phone number, email addresses and date of birth
  • If you are a client, information relating to your personal history including medical and other health information
  • Services you may have previously accessed
  • If you are a client, information on your wellbeing and case management
  • If you are an employee or a student, your employment information and academic information
  • If you are a donor, your financial information, including credit card details

Consequences of not providing personal information

If you do not provide your personal information, we may not be able to provide services to you, including responding to questions or requests that you submit to us, or accepting you as a client.

Information Collection & Use

Why we collect and how we use your personal information

Your personal and sensitive information, including any health information, is only collected as is reasonably necessary for a Toora function or activity, including:

  • To provide you with information or resources
  • To accept you as a client and assess what services you need
  • To provide referrals to other service providers
  • To evaluate our own service delivery procedures
  • For research purposes (only using de-identified data)
  • To report to our funding bodies, including the ACT and Commonwealth Government (only using de-identified data)
  • To randomly audit files to evaluate if we meet our legal obligations and internal quality requirements (only Toora Service Directors and the Executive Director will have access to client files for this purpose)
  • Where you are a donor, to process your donation
  • Where you have applied for a job with us, for recruitment purposes, including to check referees

Information Sharing and Disclosure

How we disclose your information

We may share personal information about you with:

  • Service providers and other agencies, only with your express consent or where otherwise authorised under this privacy policy
  • The police or other law enforcement bodies, the Department of Health and Child Protection Services or where required by law or by Toora policy
  • The ACT or Commonwealth government, only using de-identified data only
  • Any person that we are required or authorised by law to disclose your personal information to
  • Anyone else you have given us your express consent to give your personal information to

Except as provided in this privacy policy or with your express consent, we do not disclose your personal information to third parties.

Legal Disclaimer

We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process.

We take reasonable steps to ensure the security of personal information we collect, including that the information is protected from misuse and loss and from unauthorised access, modification or disclosure.

Your personal information is maintained in a secure environment, which can be accessed only by authorised personnel. However, data transmission over the internet or information stored on servers accessible through the internet are not owned or maintained by us, and therefore cannot be guaranteed to be fully secure.

Access to or correcting your personal information

You are entitled to access or request correction of the personal information about you held by us.

If you wish to request access to your personal information held by us, if you want to correct any information we hold, or if you no longer desire our services, you may request correction in writing to the Service Directors, for Alcohol and Other Drug Services (AOD) at or for Toora Domestic Violence and Homelessness Services (TDVHS) at

If the information that we hold about you is incorrect or not up-to-date, we will update it as soon as possible after you have shown us how and why it is incorrect. When you want access to your information, we will endeavour to give you access to that information within 10 working days. In the unlikely event that we are unable to provide you with access to your personal information, we will provide you with reasons for denying access. In order to maintain the confidentiality of your personal information, we will ask you to provide specific identification before we give you access. If it is not practical for you to visit our office, we will arrange to check your identification before we send the information out to you.


If you are concerned that we may have breached this privacy policy or the Australian Privacy Principles, please contact us at We will keep you informed of the progress of our investigation.

Changes in this privacy policy

If we decide to change our privacy policy, we will post those changes to the Toora Women Inc. website and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.

We encourage you to check our website regularly for any updates to our privacy policy.

Contact details

You can submit any comment, request, question that you may have regarding our privacy policy by contacting us at and including the word “privacy” in the subject line.