Domestic violence services
Toora Domestic Violence Service is the ACT’s largest specialist domestic and family violence support service for women and children.
Referrals for our Domestic Violence support services are accepted from OneLink on 1800 176 468 and the Domestic Violence Crisis Service on (02) 6280 0900.
Or you can self-refer by contacting us on
Our Domestic Violence Service runs various residential and outreach programs to provide individual case management and a range of emotional and practical support for single women and women with children.
Residential Support Programs
Safe and supported accommodation for women with or without accompanying children escaping domestic and family violence. Our residential programs offer emotional and practical support to address the impacts of violence.
Outreach Programs
Support for women in the community who are at risk of homelessness due to domestic and family violence, and to help them to continue living in their own homes safely.
All our programs operate in a safe, supportive and child-safe environment in shared and standalone properties where race, culture and other differences are respected and valued.
Our specialist staff work with women to identify the cycle of violence, provide a safe space to share their experiences, support them to strengthen their resilience and assist with linking them to appropriate networks within the community.
In line with Toora’s Practice Framework, we use strengths‐based, person-centred case management that is underpinned by trauma informed care.
As part of our Outreach Program, we support women with advocacy, safety planning, assistance to obtain independent accommodation or to sustain a tenancy, as well as enhancing women’s opportunities for social participation while living in their own home.
All clients are supported by their own case worker from intake and assessment throughout their individual journey. Toora staff ensure they receive a full wrap around service of supports they need to achieve their goals.
Our domestic and family violence service has a Child and Family Specialist who works very closely with the family to design a holistic case plan that will support children’s wellbeing by supporting their parent/carer’s well being.
Residential Support Programs
Who is eligible?
Any woman, 16 years or older, with or without accompanying children, escaping domestic and family violence.
We also support women with or without accompanying children from culturally and linguistically diverse (CALD) backgrounds who have no permanent residency to address their immigration issues.
Cost
Case management services are free. Rent for our accommodation is set as per Toora’s Housing Factsheet. Women in our supported accommodation are eligible for Rent Assistance from Centrelink.
Referral process
Referrals for our accommodation services are accepted from OneLink on 1800 176 468 and the Domestic Violence Crisis Service on (02) 6280 0900, or you can self-refer by contacting us on (02) 6122 7000 or intake@toora.org.au.
Our support services to our clients include:
- Crisis and transitional shared accommodation
- Finding safe, new and stable accommodation
- Budgeting and discussing access to welfare benefits
- Referrals to health services and other local community services
- Support with building independent living skills and a community support network
- Assistance to pursue training, education or employment
- Assistance to obtain drug and alcohol support and trauma counselling
- Safety planning and legal advice
- Liaising with the immigration department to address any immigration issues
- Advocacy in any other area of identified need
FIND OUT MORE ABOUT THIS PROGRAM
Toora’s Heira and Women and Children programs are safe and supportive spaces for women and children escaping domestic violence. Our specialist staff provide case management and offer a wide range of emotional and practical support to address the impacts of violence and abuse. We work with women by providing a safe and supportive space to make independent decisions and take more control of their lives.
Women are supported by their own case worker from intake and assessment throughout their individual journey. Toora staff ensure they receive a full wrap-around service of supports needed to achieve their goals.
Our case coordinators have been professionally trained and have specialised skills in community services including managing, coordinating and delivering person-centred services to individuals.
In 2018, the ACT Attorney-General declared Toora Women Inc. a Crisis Accommodation Provider.
Aleta Outreach Program
Who is eligible?
Any woman, 16 years or older, who is homeless or at risk of homelessness due to various reasons including domestic and family violence, and who may need assistance with sustaining their tenancy.
We also support women from culturally and linguistically diverse (CALD) backgrounds who have no permanent residency to address their immigration issues.
Cost
Case management services are free.
Referral process
Referrals to the Aleta Outreach Program can come from OneLink 1800 176 468 and the Domestic Violence Crisis Service (02) 6280 0900, other community organisations or by self-referral.
Please contact our Services directly for any referral enquiries (02) 6122 7000.
Our support services to our clients include:
- Supporting women to understand their options and make decisions about their lives
- Safety planning
- Accessing legal advice and court support
- Support with building independent life skills and a community support network
FIND OUT MORE ABOUT THIS PROGRAM
Clients are supported by their own case worker from intake and assessment throughout their individual journey. Toora staff ensure they receive a full wrap-around service of supports needed to achieve their goals.
Our case coordinators have been professionally trained and have specialised skills in community services including managing, coordinating and delivering person-centred services to individuals.