Housing & Homelessness
Alcohol & Other drugs
Domestic & Family Violence
Mental Health & WellbeingRefer a client
Toora accepts referrals from community and health professionals for women facing housing stress, violence, alcohol or drug use, mental health challenges, or justice involvement.
Referral
Phone: (02) 6122 7000
Email: intake@toora.org.au
Online: Client referral form
(Mon–Fri, 9am–5pm)
Eligibility
For women, female-identifying and non-binary people (16+) in the ACT.
Alcohol & other drugs support (18+).
Cost
No cost to access.
Rent in our accommodation services is income-based. Financial assistance may be available. Learn more: Toora’s Housing Factsheet.
Trauma doesn’t have one cause. Recovery doesn’t follow one path.
That’s why we offer connected services that support the whole woman.
Inclusion and accessibility arrangements
- Accessible documents or formats.
- Auslan interpreting or translation services.
- Adaptive equipment or technology.
- Cultural support for Aboriginal and Torres Strait Islander women.
- Inclusive counselling and case coordination for women with disability.
By sharing these needs, you help us create a safe, tailored care team for your client.
What to expect after referral
Assessment and response
Your referral goes to our intake team for review, who will confirm receipt within 2 business days.
Once assessed, you’ll be advised of any waitlists (especially for AOD residential programs). If another service provider is more suitable, we’ll connect you to them.
Allocations
We will keep you and your client informed throughout. Our intake team will review the referral and if a place is available, your client will be contacted for a full intake assessment. Following intake, we will develop a wraparound care plan, which may include services outside Toora.