Housing & Homelessness
Alcohol & Other drugs
Domestic & Family Violence
Mental Health & Wellbeing
Domestic and Family Violence Support
We support women who are experiencing or recovering from domestic and family violence. Whether you’re feeling unsafe, exploring your options, or looking for a safe place to stay, we’re here to help—on your terms.
When women reach out, we show up.
In the 2024/25 financial year:
Women and children received specialist domestic and family violence services and support.
%
Women in accommodation successfully transitioned into permanent housing.
Clients accessed safe, independent housing through the Ascend Rental Subsidy Scheme.
Who this helps
Women experiencing domestic or family violence at home or in a relationship.
Those facing emotional, financial, sexual, or controlling abuse.
Women at risk of homelessness because of violence.
Mothers or pregnant women seeking safe, non-judgemental support.
Women impacted by both domestic violence and alcohol or other drug use.
Referral
Self-refer by calling Toora on (02) 6122 7000 or completing our referral form.
Referrals are also accepted from health or community services.
Eligibility
For women, female-identifying and non-binary people (16+) in the ACT.
Cost
All services are free, with income-based rent applied to accommodation.
What we offer
Learn about our programs
What to expect
A Case Coordinator will work alongside you to explore your options, understand your rights, and build a plan that feels safe and achievable. You don’t have to leave to get support—your choices will always be respected.
Common questions
No. You can self-refer by calling Toora. Referrals are also accepted from OneLink, DVCS, or other services.
Yes. Case management and counselling are free. Rent for housing programs is income-based. Your privacy and safety are always prioritised.
Yes. Children are welcome in most housing programs, including crisis and transitional accommodation.
We support women experiencing physical, emotional, psychological, financial, sexual, or controlling abuse. Violence is never your fault.
Yes. You don’t need to leave to access support. We’ll work with you at your pace to plan for safety.
Stays vary depending on need. Case coordinators work with you on next steps for longer-term stability.
Case management focuses on practical support, safety planning, and housing, while counselling offers therapeutic support to talk through experiences and build coping strategies.
Yes. All Toora services are trauma-informed, inclusive, and respectful of diverse backgrounds. We are committed to cultural safety for Aboriginal and Torres Strait Islander women, guided by our Reconciliation Action Plan. This includes staff training, partnerships with First Nations communities, and creating safe spaces where culture, family, and community are respected.
Our intake team will respond as soon as possible. If there is an immediate risk, we’ll connect you with crisis accommodation or safety planning right away. Wait times for housing depend on availability, but you can access case management and counselling immediately.
Ready to talk
Start with a call or referral—our team will guide you through the next steps.
Women & Children Program
Our Women & Children Program provides safe crisis and transitional housing for women and their accompanying children escaping domestic and family violence. Each woman is supported by her own case worker from intake through their journey to create stability, access services, and plan a path forward. Our staff are professionally trained in person-centred, trauma-informed services.
What this offers
- Crisis and transitional shared or standalone accommodation.
- Support to find safe, new, and stable housing.
- Budgeting help and access to welfare benefits.
- Support to rebuild confidence, stability, and independence
- Financial help with rent and bond to make housing affordable
- Referrals to health services and community supports.
- Support to build independent living skills and support networks.
- Assistance with training, education, and employment.
- Access to counselling and trauma support.
- Ongoing case management and safety planning.
- Referrals to counselling, health, legal, and community services
- Liaison with the immigration department for women with visa issues.
- Advocacy for any other identified needs.
Who is eligible
- Women, non-binary and other feminine-identifying people (16+) in the ACT, with or without children.
- Who are experiencing or escaping domestic and family violence.
- Women experiencing or at risk of homelessness due to violence.
- Women from culturally and linguistically diverse (CALD) backgrounds, including those without permanent residency.
Cost
- Case management is free.
- Rent is income-based and set according to Toora’s Housing Factsheet.
- Women in supported accommodation are eligible for Centrelink Rent Assistance.
Referral process
- Self-refer by calling Toora on (02) 6122 7000 or completing our referral form.
- Through OneLink on 1800 176 468.
- Through the Domestic Violence Crisis Service on (02) 6280 0900.
Aleta Outreach Program
The Aleta Outreach Program helps women facing housing stress or violence to keep or find a safe home. A case worker will walk beside you with tenancy support, safety planning, and connections to community services—so you can make decisions and build stability at your own pace.
What this offers
- Support to secure safe, stable housing or keep your current home.
- Safety planning and legal advice.
- Budgeting support and guidance with Centrelink benefits.
- Independent living skills and confidence-building.
- Referrals to health, legal, and community services.
- Building a support network so you don’t feel alone.
Who is eligible
- Women, non-binary and other feminine-identifying people (16+) from the ACT.
- Women leaving violent or abusive relationships who need stable housing.
- Who need help to maintain their tenancy or find new housing.
- Women from culturally and linguistically diverse (CALD) backgrounds, including those without permanent residency.
Cost
- Case management is free.
- Women in supported accommodation are eligible for Centrelink Rent Assistance.
- If housing is provided through Toora properties, rent is income-based and set according to Toora’s Housing Factsheet.
Referral process
- Self-refer by calling Toora on (02) 6122 7000 or completing our referral form.
- Through OneLink on 1800 176 468.
- Referrals from community organisations are also accepted.
Counselling support
One-on-one sessions with a qualified counsellor, trauma-informed and confidential. Counselling can be short-term or extended depending on need, and can run alongside housing or case management support.
What this offers
- A safe, respectful space to talk.
- Tools for managing stress, trauma, and recovery.
- Support alongside Toora’s housing, AOD and justice programs.
Who is eligible
- Women, non-binary and other feminine-identifying people aged 16+ in the ACT.
- No diagnosis, referral, or crisis required.
- Women leaving or in violent or abusive domestic of family relationship situations.
Cost
- Free for up to 12 weeks (extensions available).
Referral process
- Self-refer by calling Toora on (02) 6122 7000 or completing our referral form.
- Referrals from community organisations are also accepted.
Ascend Rental Subsidy
The Ascend Rental Subsidy Program helps women leaving domestic and family violence or at risk of homeslessness to secure and sustain safe private rental housing. It provides financial assistance alongside case management, giving you space to rebuild independence and stability.
What this offers
- Financial support for rent and bond.
- Safe and stable private rental housing.
- Ongoing case management and safety planning.
- Referrals to counselling, health, legal, and community services.
- Support to rebuild confidence and independence after violence.
Who is eligible
- Women, non-binary and other feminine-identifying people (16+) from the ACT.
- Who are homeless or at risk of homelessness.
- Women on low or moderate incomes who may not meet criteria for public/social housing.
- Who need help to maintain their tenancy or find new housing.
Cost
- Case management is free.
- Rent is subsidised for up to 12 months to make private housing affordable.
Referral process
- Self-refer by calling Toora on (02) 6122 7000 or completing our referral form.
- Referrals from community organisations are also accepted.