Housing & Homelessness
Alcohol & Other drugs
Mental Health & Wellbeing
Your first steps
Not sure where to start? You’re not alone.
Many women feel overwhelmed, uncertain, or scared when first reaching out for support. That’s completely normal. This page is here to help you understand what to expect, what kind of support we offer, and how to take the next step safely—at your own pace.
What to expect from us
Safe and confidential
We won’t share your information without your permission. Your safety comes first.
Support that fits your needs
Whether it’s housing, counselling, support with alcohol or other drugs, or help escaping family violence—we’ll listen without judgement and connect you to the right support.
You don’t have to know all the answers
You don’t need a referral or a diagnosis to talk to us. You can simply say, “I’m not sure what I need, but I think I need help.” That’s enough.
What to do next
Ready to talk
Call A real person will answer and talk you through your options. You don’t have to share anything you’re not ready to.
Apply online Fill in our self-referral form and a case coordinator will contact you.
I Need Help Now (for urgent support)
Contact Us (for non-urgent support or general questions)
Explore your options
Visit our How We Help page to see the different types of support we offer—housing, DV support, drug and alcohol counselling, mental health support, and more.
Still unsure?
That’s okay.
Start with a quiet read of our Common Questions. Sometimes just knowing what to expect can help things feel less scary.